FAQs

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We are a completely independent and whole of market Mortgage Brokers.

This means that we are not tied to any lender or third party, and we have access to the whole mortgage marketplace, allowing us to ensure we get you the best deal.

We serve the whole United Kingdom, from our high street branch in Long Eaton, Nottinghamshire.

Everything can be done quickly and easy online and over the phone!

Initially, our advisers will provide you with research based on your current requirements and situation. 

We’ll make a thorough assessment of your needs and recommend an appropriate lender and mortgage product for you.

We will then approach that lender on your behalf, to gain a decision in principle and an indication of their willingness to lend.

We will meticulously manage your application through to completion, keeping you in the loop throughout. 

Throughout the process you dedicated Mortgage Adviser will be available to answer any questions and keep things running smoothly.

A good mortgage advisor utilises their experience to save you time and hassle, and most importantly find you the best deal.

They will guide you through the process in simple terms, speaking to lenders and advising you on the best solutions available.

Your situation and goals will determine the amount you can borrow. 

Call us today on 0115 951 8898 to discuss your borrowing potential and eligibility.

We believe in being competitive and transparent on fees.

Your initial mortgage consultation is free. You won’t be asked to pay a fee until we have submitted an application on your behalf.

Our fees depend on the product, so it’s best you contact us to find out more

Typically, the mortgage process will take 2-6 weeks to reach approval, but this varies.

A mortgage offer is usually valid for 6 months.

Mortgage products and advisory firms are regulated by the Financial Conduct Authority. We are authorised with a registration number 409481. The FCA does not regulate some investment mortgage contracts.

All our Mortgage Advisers hold a Certificate in Mortgage Advice and Practice (CeMAP).

Besides this, our team come from a diverse range of professional backgrounds and areas within financial services, giving them a broad range of understanding and certification.

Whilst you are not required to take out a life cover, our job is to ensure your mortgage is affordable, no matter what. It may not be nice to think about, but if something were to happen to you, you want to know your family and investment are safe.

We will advise on all the options available and provide a no obligation quote from our partner providers.

We have more information about our life insurance products below.

You may need a solicitor, depending on the circumstance. Your adviser will discuss this with you, and should you need one we can put you in touch with our trusted partners, or you can use your own.

Speak To An Expert

The Mortgage Company was established over 30 years ago and have a strong reputation for being local mortgage experts.

You may need a solicitor, depending on the circumstance. Your adviser will discuss this with you, and should you need one we can put you in touch with our trusted partners, or you can use your own.

A mortgage is not the only thing in people’s lives that needs protecting. You should consider all aspects of your finances whether you have a mortgage or not and it is a good idea to regularly review the cover you have. Everyone’s needs and priorities are different but you might want to consider protecting your income should you be unable to work or are made redundant – you may also want to look at provision for your family should the worst happen. The important thing is not over insuring, but making sure that you are insured for the right things in the right way. For Accident Sickness & Unemployment insurance we offer products from a selected panel of providers.

Both policies provide a tax-free lump sum, but whilst life insurance will pay out should you die, a critical illness policy will pay out if you are diagnosed with a specified critical illness, regardless of how that illness develops. In both cases, the money can be used for whatever you like; it could be used to pay off your mortgage or other debts, to replace lost income, or to pay for private medical treatments.

Nothing, they’re two names that describe the same thing – a policy that pays out a set amount if you were to die before the end of the policy term (also referred to as term assurance). Technically speaking, insurance is a policy that will only pay out in certain circumstances, whereas assurance covers a guaranteed event.

There is no set rule that says how much you should have – it really comes down to your circumstances and your budget. If you have a mortgage and a family, your needs will be very different to those of a single person who rents, but each person should consider protection of some sort, whether it’s for clearing debts, replacing income or looking after family. We recommend that you speak to one of our expert advisers for some free advice – they can make sure you have the right sort of cover to suit you.

What if I can’t afford it?

Term assurance policies do not have a surrender value or impose penalties for cancellation. They will provide you with the cover set out under the terms of the policy, so long as you pay the premiums – if you stop paying the premiums, the cover will stop too. If you are thinking of changing policies, make sure you are not reducing the quality of your cover – check that any new policy gives you the same amount of cover for the same period of time. Are the premiums guaranteed? If it’s a critical illness policy, are you covered for the same range of illnesses? If you are in doubt, speak to an adviser. If all that looks ok, then you can certainly switch to a cheaper policy, but make sure that you never cancel an existing policy before the new one is up and running.

Critical illness policies are a lot more complex than life insurance, as there are certain illnesses that are covered and some that aren’t. There are two main reasons why a critical illness policy would not pay out: firstly the claim does not meet the insurer’s criteria and secondly, information given by the customer when they applied for the policy was inaccurate or incomplete. At The Mortgage Company we are very aware of this issue and want to make sure that our clients can feel confident in the cover they take out through us. We regularly review the claims history, service and illness definitions of the major life insurance companies to ensure that you get the best cover. We also give you the opportunity to complete your application over the phone, so as long as you are open and honest, we’ll make sure that all the information is accurate and complete.

Previous medical problems may well have an impact and what cover you can get and at what cost, but it is certainly something we can research further for you. Life insurance companies will typically charge higher premiums to people with certain illnesses or conditions, but how much they charge and for what can vary considerably, so it is always worth making sure you are with the right insurer for you. If this is something you would like help with, please give one of our protection specialists a call.

It is never a good idea to delay these things, when you have established you have a need for protection, the best thing to do is to get the cover in place as soon as possible as you never know what is around the corner. Insuring yourself if not like insuring your home or car, it is not generally instantaneous, and particularly in the case of critical illness can require GP reports and thorough underwriting, all of which takes time. If you need cover for a set date, like the start of the mortgage or the birth of a child, it is a good idea to make sure it is underwritten as soon as possible, in most cases if it does get underwritten more quickly it can simply sit and wait until you choose to put it in force.

We believe that taking out life cover should be as painless as possible, so instead of leaving you to complete a 30-40 page form on your own, we will arrange a telephone interview with a member of our applications team to record all the details at a time that is convenient to you. There may well be the need for further information, but we will be on hand to help and to answer any queries you may have to make it as smooth a process as possible.

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